"These findings are consistent with our other work that shows that email communication decreases the amount of trust and cooperation we see in professional group-work, and increases the negativity in performance evaluations, all as opposed to pen-and-paper systems," said co-author Terri Kurtzberg of Rutgers University. "People seem to feel more justified in acting in self-serving ways when typing as opposed to writing."
NVDL: Intwisting.
A pair of new studies indicates email in the workplace is more deceptive than old fashioned writing, and that people feel quite justified in their distortions.
"There is a growing concern in the workplace over email
communications, and it comes down to trust," said Liuba Belkin,
co-author of the studies and an assistant professor of management at
Lehigh University. "You're not afforded the luxury of seeing nonverbal
and behavioral cues over email. And in an organizational context, that
leaves a lot of room for misinterpretation and, as we saw in our study,
intentional deception."
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